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Frequently Asked Questions

General

We are a family owned and operated manufacturer with over 80 years of experience in the industry. We have fast, flexible and efficient manufacturing. We offer the most Unique and biggest selection of custom programs. There is No bureaucracy. So whether you are looking to partner with us as a manufacturer or simply purchasing one of our mattresses, we make it FUN.

All Diamond Mattressesare proudly hand made in the USA at one of our facilities in California or Texas.

We are the Cheesecake Factory of mattresses because of our extensive capabilities and offering. There are many layers that make up a mattress from different kinds of coils to foam layers to fabrics and we offer many options in each category. We make all foam, hybrids, smooth top, tight top, euro top and more.

Hybrid mattresses feature some type of spring or coil unit with foam layers. All Foam mattresses are made solely of foam layers.

Diamond uses only high-density CertiPUR-US certified foam. We offer a variety of foam options with different cooling and health properties. We pride ourself on quality ingredients which is why we offer GOTS certified wool and organic cotton as well as natural latex foam.

We pride ourselves on supporting the business of our retail partners so we do not have Diamond Mattress retail stores. But you can find Diamond Mattresses across the United States. Some are branded as Diamond Mattress and many are private label programs that we manufacture for the best retailers in the country. Check out our store locator map to find a location near you.

We also offer an exclusive online only collection of Diamond Mattresses on our website for delivery directly to your door.

One of the things that makes Diamond unique is the extensive variety of mattresses we make. Some mattresses are available in store only and some online only. Please contact us if you are looking for a specific model.

Use the base that works for you, just make sure it either has a solid top or slats no more than 4 inches apart to really let your mattress shine.

All Diamond Mattresses are made without any harsh chemicals to keep it safe for you and to keep any funky odors at bay. Your mattress won’t have any harsh smells, but its always a good idea to air it out after spending time in shipping.

Your new Diamond Mattress will be ready for you right from the start, but like most relationships, you may need a get to know you period. We recommend sleeping on the mattress for 30 nights to fully adjust.

ONLINE PURCHASES

It’s a pretty cool process. The mattress is compressed flat, folded in half and then rolled up like a snug little burrito. This then slides right into a box for shipping. If you are ever near our factory, we invite you to come by and check it out.

Can I try a mattress? All Diamond mattresses come with a 20-year warranty. Most mattresses also feature a comfort guarantee or sleep trial. This varies by the collection and where the mattress is purchased.

Most customers purchase a medium feel mattress so we recommend starting there. If you want more of a soft feeling of the mattress contouring to your body, try plush. If you like the feeling of being more on top of your mattress than melting into it, try a firm.

This is the most popular option. Some foam and coil layers have body contouring and responsiveness qualities that give a perfect all around feel and making the mattress in one option satisfies a broader range of sleep types.

For standard shipping, delivery times will vary. You should expect it to usually take 3-7 days with FedEx ground. Remember, your mattress is being made once it is ordered, good things are heading your way.

If for any reason you are not completely satisfied with your Diamond mattress, we can assist you. Simply contact a member of our team or fill out your return request online.

This is not necessary or even possible. Unless you have a $250,000 machine that can compress with the weight of 20 SUV's. So, don't worry about trying to fit the mattress back in the box.

Yes, you will receive a FedEx ground tracking information with your order so you can follow your mattress’s journey to its new home.

Yes, buy your Diamond Mattress online today select a payment plan at checkout that works for you.

RETAIL PARTNERS

We would love to assist you with this process. Contact us or fill out the form.

Contact us or fill out the inquiry form so we can understand your needs and get you in touch with the right person.

We provide many options and all the support you need to start selling mattresses with your brand label.

We do have affiliate programs if you would like to give it a try. Sign up here

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